CHC52015 Diploma of Community Services (Case Management)

About the qualification

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialized skills in community services and work autonomously under broad directions from senior management. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.


  • Prospective students are must be atleast 18 years of age
  • To assist prospective students to determine whether a course is suitable and appropriate for the individual needs, Angel Institute will conduct a Pre-Training Review
  • Required to complete the Language Literacy and Numeracy (LLN) assessment, administered by and to the satisfaction of Angel Institute


This qualification may lead to employment in a range of roles including:

  • Community Care Manager,
  • Coordinator of Volunteer Work,
  • Team Leader,
  • Care Team Leader,
  • Family Services Coordinator,
  • Support Facilitator (Community Services)
  • Community Program Coordinator,
  • Pastoral Care Worker
  • Assistant Community Services Worker

On completion of this qualification, you can gain admission in CHC62015 Advanced Diploma of Community Sector Management, Bachelor of Health and Community Services, Bachelor of Social Work, Bachelor of Social Sciences or a range of other options.


Typical program duration: 78 weeks. Classes are held for 20hrs per week. 5 hours a week should be set aside for self-study. There are 16 units of competency to complete, with electives chosen to improve your employability skills in the sector


CHC52015 Diploma of Community Services (Case Management) is delivered either face to face (class based). Learners will be assessed through questioning, projects, case scenarios, research, and observation in the workplace. Practical work placement of 120 hours forms part of the course.


Tuition Fees for Full Fee paying Students: $7,900
Application Fees: $250
Material Fee: $250

Angel Institute of Education would not accept payment of more than $1500 from each individual student prior to the commencement or in advance at any given time.


Classes are conducted at various locations across Victoria. Please contact us to find the nearest location to you.


Completing placement is compulsory, and you will be expected to manage family and work commitments in order to complete your shifts. You are required to complete 120 hours of placement to satisfy this component of your qualification. It is your responsibility as the student to find and secure a suitable work placement for the required hours. Usual practical placement hours are 7am-3pm in residential facilities, and usually 9am-4pm in a Planned Activity Group (PAG) setting. You may be required to have some afternoon and evening shifts.


Units of Competency

Student must complete 16 units including 8 core & 8 elective units listed below:

Code Unit of Competence Core / Elective
CHCLEG003 Manage legal and ethical compliance Core
HLTWHS004 Manage work health and safety Core
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services Core
CHCDIV003 Manage and promote diversity Core
CHCCOM003 Develop workplace communication strategies Core
CHCPRP003 Reflect on and improve own professional practice Core
BSBWOR501 Manage personal work priorities and professional development Elective**
CHCCSM005 Develop, facilitate and review all aspects of case management Elective**
CHCCCS004 Assess co-existing needs Elective**
CHCCSM004 Coordinate complex case requirements Elective**
BSBWOR502 Lead and manage team effectiveness Elective**
BSBADM502 Manage meetings Elective**
CHCCSM006 Provide case management supervision Elective**
CHCMGT005 Facilitate workplace debriefing and support processes Core
CHCCCS007 Develop and implement service programs Core
BSBPMG522 Undertake project work Elective**

**Elective units may change dependent on industry advice


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