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CHC52015 Diploma of Community Services

About the qualification

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialized skills in community services and work autonomously under broad directions from senior management. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.


  • Prospective students are must be atleast 18 years of age
  • To assist prospective students to determine whether a course is suitable and appropriate for the individual needs, Angel Institute will conduct a Pre-Training Review
  • Required to complete the Language Literacy and Numeracy (LLN) assessment, administered by and to the satisfaction of Angel Institute


This qualification may lead to employment in a range of roles including:

  • Community Care Manager,
  • Coordinator of Volunteer Work,
  • Team Leader,
  • Care Team Leader,
  • Family Services Coordinator,
  • Support Facilitator (Community Services)
  • Community Program Coordinator,
  • Pastoral Care Worker
  • Assistant Community Services Worker

On completion of this qualification, you can gain admission in CHC62015 Advanced Diploma of Community Sector Management, Bachelor of Health and Community Services, Bachelor of Social Work, Bachelor of Social Sciences or a range of other options.


Typical program duration: The program duration is typically 12 months. Students should also set aside 6 hours per week for self study time.


Students can choose to study online or through Real-time Virtual Classroom environment. Learners will be assessed through questioning, projects, case scenarios, research, and observation in the workplace. Practical work placement of 120 hours forms part of the course.


Tuition Fees for Full Fee paying Students: $7,900
Tuition Fees for Skills First funded Students: $0
Material Fee: $0

Angel Institute of Education would not accept payment of more than $1500 from each individual student prior to the commencement or in advance at any given time.


Classes are conducted through Real Time Virtual Classroom or Online


Completing placement is compulsory, and you will be expected to manage family and work commitments in order to complete your shifts. You are required to complete 100 hours of placement to satisfy this component of your qualification. Usual practical placement hours are 7am-3pm in residential facilities, and usually 9am-4pm in a Planned Activity Group (PAG) setting. You may be required to have some afternoon and evening shifts.

Course Structure

Core Units
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse the impacts of sociological factors on clients in community work and service
CHCCS007 Develop and implement service programs
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety

CHCCDE011 Implement community development strategies
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM004 Coordinate complex case requirements
CHCCSM006 Provide case management supervision
CHCCSL001 Establish and confirm the counselling relationship
CHCCCS003 Increase the safety of individuals at risk of suicide
CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drug issues
CHCADV002 Provide advocacy and representation

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